Shipping & Returns

Shipping Policy

Please allow 7-20 business days for processing of your order prior to shipping.  Most of our items are made-to-order so that you can have the freshest product possible. Please note the processing period does not include shipping speed. The processing period is prior to shipping  

The cost of shipping is calculated by USPS  website using Priority Mail (1-3 business days). Please be sure that the address is correct prior to confirming purchase.  We will not be held liable for items shipped to an incorrect postal address or deemed in-deliverable due to a wrong or incomplete address.

Free shipping is offered for those who purchase over $65.00.

PROCESSING TIMES

Due to the current COVID-19 pandemic, our processing time has increased to 7-20 business days prior to shipping. We have always followed appropriate product preparation, however, we now take additional measures to ensure your products are made in a germ-free environment.  Thank you for your patience and support during this time :-

Return & Exchange Policy

Due to the nature of our products being handcrafted, there are no returns.  Please make sure you check your order, making sure your information is correct. SeQuel Scents products are handcrafted, batches may vary, color variance and thickness. 

 

If an item is received damaged not including, melted butter which is specified in the Terms and condition on our online store, we will gladly replace any damaged items. Please submit a photo of the damaged product to sequelscent@gmail.com and your item will be replaced within a few business days.

Please remember everyone's skin responds to products differently, therefore, results may vary. Do not apply the products to any irritated or broken skin.  If there are any irritations that occur, please discontinue use.